Market Stream FAQs

Will I see a proof first?
Yes. We require a signed proof on all orders before the order can go into production. The proof shows your design as it would appear on the finished product. It is the customer's responsibility to review the entire proof for spelling, grammar, and general layout. Refunds will not be given on incorrectly printed items if the customer has signed off on the design printed. Please allow 48 hours for a proof to be prepared for your order.

How Long will it take to receive my promotional items?
General production time on most items is 7-10 business days (M-F, not including holidays) after we receive the signed proof approval. This will vary from item to item. Please be sure to call if the exact production time is not shown for an item. Rush production is available on many items, so if you need something fast, just let us know!

What is Production Ready Artwork?
Production ready artwork is defined as a vector .EPS file or a JPG . Artwork that is not production ready will need may need to be redrawn. We do not charge for simple logo redraws or layouts, but that will need to be determined by our art staff.

Are there any set-up charges?
There is generally a setup charge of some type on decorated items. This fee covers the labor and material costs of setting up equipment, burning screens, making plates, designing molds, etc. Setup charges will vary from item to item, so please contact us if a setup charge is not shown in our product catalog.

Is everything an imprinted item?
Almost every item on our site can be imprinted with your logo or message. On most of our items the pricing shown includes a 1 color imprint in 1 location. There is generally a setup charge for each imprint and additional "run" charges for extra locations and/or colors. For complete pricing info, see the product's info page or contact us for more information.

What is your cancellation policy?
Cancelled orders will be subject to a cancellation charge for of any services rendered up to the point of cancellation. Orders are generally put into production the same day that we receive a signed proof and at that time cannot be cancelled.

Can I return my items or receive a refund?
The items that we sell are custom imprinted or manufactured and therefore they are not returnable or refundable. We do offer samples of our items. So if you are unsure of quality or size, please request a sample before ordering. If you receive items that are damaged or misprinted, we will work with you on a full replacement or refund. Please feel free to contact us with any questions.

Can I get samples of items I'm interested in?
We are more than happy to send out samples of our products so that you can see them before making a purchase. Samples are billed at the minimum quantity price plus shipping for the sample. Often times, multiple samples will come from multiple factories and may require multiple shipping charges. You may place a sample order by contacting us, we will try our best to provide your sample.

What are your payment terms?
Prepayment of 50% is required on all orders. The remaining 50% is due upon delivery. Established customers can apply for credit terms